Refund Policy

Due to the nature of our products, we do not offer exchanges or refunds unless for any reason you receive a product which is different from that which you ordered (the wrong scent or size). We will offer a full refund or exchange for the correct products within 7 days of you receiving your order. This means that you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We don't accept returns in cases of you purchasing a scent and then not liking it. Please read the product description and reviews before deciding to purchase.

To start a return, you can contact us at aswaqalfalah@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  aswaqalfalah@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds

Discounted Items and Items on Sale are Non-Returnable and Non-Refundable.